Returns and refunds
We want you to be happy with your artwork and your experience of buying from us. If something isn’t right, we’ll do our best to rectify it as efficiently as possible.
Below are our policies on the following:
RETURNS AND REFUNDS
CANCELLING AN ORDER
FAULTY OR DAMAGED ITEMS
Please contact us – before, during or after purchasing from us - if you have any questions or concerns about these policies.
RETURNS AND REFUNDS
If you need to return your artwork, we are happy to offer a refund. We ask that artworks are returned to us within 28 days of receipt in perfect saleable condition (i.e. clean, undamaged, unaltered, with original packaging).
If you need to return an artwork, please notify us by email within 72 hours of receipt or collection. Please include your order number and the reason for the return. We will then send you a return form and address label. These will be sent to you via email, and will need to be printed. However, if you prefer to receive them in the post, we are happy to do that instead.
Please complete the return form with the details of the artwork(s) you are returning. Do make sure the work is securely packed, and attach the address label to your parcel. We strongly recommend that you use a “Signed For” means of postage as we are responsible only for your parcel once it has been received at our end.
Unless an artwork is damaged, or you have received the wrong artwork, we can’t refund to you any original delivery charges relating to the order. The cost of posting a return to us must therefore be paid by you. Once your return is received and assessed, we will send you an email to notify you that we have received your returned item.
If your return is received by us in a condition that is not new and resaleable, or it has been handled in a manner beyond what is reasonably necessary to establish its nature and characteristics, we will deduct a suitable amount from the value of the item before refunding. If your refund is approved, we will refund you within 14 days after we receive your return. Your refund will be made using your original payment method. Sorry - we cannot refund to another method of payment. Please note that it can take up to 10 days - depending on your card issuer - for the refund to show on your account.
Our returns policy lasts 28 days. If 28 days have gone by since your purchase, we're sorry - we can’t offer you a refund nor an exchange.
CANCELLING AN ORDER
Your right to return an order is without prejudice to your statutory right of cancellation. Details of how to cancel an order are here
We will replace artworks only if they are damaged or have been sent in error. If you would like an exchange for another reason, please place a new order and return the unwanted item for a refund. Please refer to the section above for details on how to arrange a return.
IS YOUR ARTWORK DAMAGED? OR HAVE YOU BEEN SENT THE WRONG PIECE?
(Please inspect your artwork at the time of delivery. Damaged goods should be signed for as damaged.)
We’re sorry if you have received a damaged or faulty item, or been sent the wrong item. If this happens, please let us know by email within 48 hours of receipt.
We would be grateful if you could include in your email photographs clearly showing any damage. We will send you a return form, address label and return instructions. The return form and address label will be sent to you via email, and will need to be printed. However, if you prefer to receive them in the post, we are happy to do that instead. Please complete the return form with the details of the item(s) you are returning. Do make sure your item is securely packed, and attach the address label to your parcel. Return the parcel according to the instructions we provide. When we receive your item, we will assess it and refund you the cost of return postage and either the full cost or a pro rata partial cost if you have had the artwork for any length of time. Please note that fair wear and tear, misuse or abuse cannot be classed as faults and we will be unable to refund for those reasons.
Please inspect your artwork at the time of delivery. Damaged artwork should be signed for as damaged.